RETURNS
Every ETHERNAL bottle is crafted in limited, numbered quantities, inspected, and carefully packed before it leaves our atelier. Because of the artisanal and hygiene-sensitive nature of our infusion oils, all sales are final - we do not accept returns, exchanges, or refunds.
Every shipment travels fully insured and tracked with UPS. If your parcel arrives visibly damaged, keep all packaging, photograph the box and bottle, and write to giselle@ethernalofficial.co within 48 hours of delivery so an insured claim can be opened with the carrier. Damage and loss claims are handled and resolved by UPS under the terms of its insurance.
SHIPPING
US orders ship at a flat $6 and are complimentary on orders over $175. Every bottle ships tracked from Miami; you will receive your tracking number by email the moment your order is fulfilled. International shipping is calculated at checkout.
TERMS OF SERVICE
ethernalofficial.co is operated by ETHERNAL GAIA COLLECTIVE LLC, Miami, Florida, USA. By placing an order you confirm that you are 18 or older, that the information you provide is accurate, and that you agree to these terms.
Prices are listed in USD; taxes and shipping are shown at checkout. Rose Drops are released in limited, numbered quantities and availability is not guaranteed.
ETHERNAL products are cosmetic infusion oils for external use only. They are not medical products, and nothing on this site is medical advice. Perform a patch test before first use and discontinue use if irritation occurs.
All content on this site - text, images, film, and the ETHERNAL name and logotype - is the property of ETHERNAL GAIA COLLECTIVE LLC and may not be reproduced without permission. These terms are governed by the laws of the State of Florida.
PRIVACY POLICY
ETHERNAL collects only what is needed to serve you: your name, email, shipping address, and order details when you purchase; your email if you join the Inner Circle of the Rose; and standard analytics that help us understand how the site is used.
Payments are processed securely by our payment providers - ETHERNAL never sees or stores your card number. We use your information to fulfill orders, send order updates, and - only with your consent - send Rose Drop announcements. We do not sell or rent your personal information. Service providers (payment, shipping, email) process data on our behalf under their own safeguards.
You may request access to, correction of, or deletion of your personal data at any time by writing to giselle@ethernalofficial.co. Cookie preferences can be managed in your browser and in the site’s cookie banner.

